{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Australia on orders of AUD 75 and over. Below that the only method offered is Express Delivery at AUD 25, which is also available on any order as a paid upgrade. Orders are handled in 24 to 48 hours, take 5 to 7 business days in transit, and are tracked from there.",
    "content": "Shipping & Delivery Last updated 15 October 2026. What delivery costs Free on orders of $75 and over. $25 below $75. Below the threshold the only method offered is Express Delivery. Express Delivery $25 on any order, including above the threshold, if you would rather not wait. There is no minimum order. If one 50 cm strip is all you need, that is all you have to buy. How long it takes Orders are packed after a 24 to 48 hour handling time, then usually take 5 to 7 business days in transit within Australia. Remote areas, peak seasons and holidays can add a little. Items in the same order are sometimes sent in separate parcels. The handling time is not padding: it is when the order is picked, checked and packed. Tracking A tracking number is emailed when your order actually ships, which is not the moment you place it. If you have not had one after the handling time, email theteam@birdspikes.net.au with your order number and we will tell you where it has got to. There is also a tracking page if you already have a code. Where we deliver Australia wide, including Sydney, Melbourne, Brisbane, Perth, Adelaide, the Gold Coast, Canberra, Newcastle, Wollongong, Hobart and Darwin. We deliver within Australia only, so checkout accepts Australian delivery addresses only. Address accuracy Please check the delivery address before you pay. If you spot a mistake, email us straight away with your order number. If something goes wrong If a parcel is late, missing or arrives damaged, email theteam@birdspikes.net.au with your order number. Your rights under the Australian Consumer Law are not affected by anything on this page, and the refunds and returns page sets out what happens next.",
    "url": "https://birdspikes.net.au/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Fifteen days from delivery to change your mind on an unused item. This is the shop's own policy: Australian law gives no statutory cooling-off period for an online purchase. Goods must come back unused and in their original packaging, the customer pays return postage, and a non-refundable AUD 29 handling fee applies. Separately, the Australian Consumer Law gives repair, replacement or refund on goods that are faulty, unfit for purpose or not as described, with return postage paid by the shop and no handling fee.",
    "content": "Refunds & Returns Last updated 15 October 2026. Faulty, damaged or not as described This is your statutory position and it is the important part of this page. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. They must be of acceptable quality, fit for the purpose they are sold for, and match how we described them. For a major failure you can choose a replacement or a refund. For a failure that is not major, we will put it right with a repair or replacement, or a refund. Email theteam@birdspikes.net.au with your order number and a short description of the problem. If something arrived broken, photographs of the item and the packaging help us take it up with the courier. We cover the return postage or the replacement shipping, and no handling fee applies. Nothing on this page limits your rights under the Australian Consumer Law. Changed your mind? Our own 15 day policy Australian law does not give you a cooling-off period for an online purchase. We would rather be straight about that than imply a right you do not have. What we do offer, as our own policy, is 15 days from delivery to change your mind on an unused item. To use it: email us within 15 days of delivery with your order number; send the item back unused, in its original packaging, with proof of purchase such as your order confirmation; arrange tracked return postage at your own cost. A non-refundable handling fee of $29 per order applies to a change of mind return, for example if you found a better price, ordered the wrong item or no longer need it. It covers the original packing and handling. The original delivery charge is not refunded. Items bought through another retailer cannot be returned through this website. Please return them to the place you bought them. Order the right thing first time We would rather help you get it right than process a return. If you are not sure how many 50 cm strips a run needs, whether spikes or netting suits your situation, or which fixing works on your surface, email theteam@birdspikes.net.au before you order. Tell us the bird, the surface and roughly how long the run is. Order not received If your order has not arrived within the delivery time on our shipping page , email us with your order number. We will chase the courier and either get the parcel to you or put it right. If an item is lost in transit, we refund it in full, including the delivery charge. How to return something Email theteam@birdspikes.net.au with your order number and what you would like to do. We reply with the return address. Please contact us before sending anything back, so it reaches the right place and is credited to your order. We process refunds within 24 to 48 hours of the goods arriving back. Your bank or payment provider may take a few more business days to show the money. Refunds go to the payment method you used, or can be held as store credit for a future order if you would rather. Cancelling an order An order can be cancelled or changed only before it has shipped. To do that, contact us within 12 hours of placing it. A non-refundable service and processing fee of 12.5% of the order applies to a cancellation. Once an order has shipped it can no longer be cancelled, but the change of mind policy above still applies once it arrives. If we cannot agree Email theteam@birdspikes.net.au with your order number and the word \"complaint\" in the subject, and a person will look at it again from the start. We aim to reply within 24 hours. If we still cannot resolve it, you can contact the fair trading or consumer affairs agency in your state or territory. Your rights under the Australian Consumer Law are not affected by anything on this page.",
    "url": "https://birdspikes.net.au/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Bird Spikes Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 15 October 2026. Who we are This site is operated by BuyFactory Direct Pty Ltd, trading as Bird Spikes Company. You can reach us at theteam@birdspikes.net.au . What we collect Your name, delivery address, billing address, email address and phone number if you give one. What you ordered, when, and what you paid. Anything you write to us, so we can answer it and refer back to it. Standard website analytics about how pages are used. We do not receive or store your card details. Card payments are handled by Stripe and PayPal on their own systems, and we see only whether the payment succeeded. Why we collect it To take your order, pack it, get it to you and support it afterwards; to answer your questions; and to keep the business records the law requires us to keep. Who we share it with Only the parties needed to complete your order: the payment provider, the courier, the provider that sends our order emails, and our analytics provider. We do not sell your information to anyone. How long we keep it Order records are kept for as long as tax and business record-keeping requires. Enquiry emails are kept while they are useful and then deleted. Access and correction You can ask us what personal information we hold about you and ask for it to be corrected. Email theteam@birdspikes.net.au and we will respond within 30 days. If you are not satisfied with how we have handled your information, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au). Cookies How this site uses cookies, and how to change what you allow, is set out on the cookie policy page . Changes If this policy changes, the updated date at the top of the page changes with it. Microsoft Clarity analytics Microsoft Clarity stays off until you choose to enable it here. With your permission, Clarity helps us understand public page use through analytics, heatmaps and session recordings. Microsoft receives usage data as an independent data controller and handles it under its Privacy Statement , including its described service-improvement and advertising-related uses. Text and sensitive fields are masked; checkout, account and other sensitive routes are excluded. Advertising storage is denied and Clarity's advertising integrations are disconnected. Your choice is remembered in this browser for up to 180 days. Older Google-only choices do not enable Clarity. You can turn Clarity off here at any time; withdrawal stops future recording after a page reload and clears its first-party cookies. It does not delete data already received. Contact us using the contact details on this website about privacy or data requests. Optional Clarity analytics is off. Keep Clarity off Allow Clarity analytics Google measurement choices This website's Google measurement follows its existing regional consent defaults. These choices are separate from Microsoft Clarity. You can decline Google measurement, allow Google Analytics alone, or allow analytics and advertising measurement when configured. Google receives usage data under the Google Privacy Policy . Declining updates Google's consent signals. Where an existing Google tag is already active, denied-mode requests can continue without optional storage; changing this choice does not delete data already received. Decline Google cookies Allow Google Analytics only Allow Google analytics and advertising",
    "url": "https://birdspikes.net.au/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Bird Spikes Company.",
    "content": "Terms & Conditions Last updated 15 October 2026. Who you are contracting with BuyFactory Direct Pty Ltd, trading as Bird Spikes Company. Contact: theteam@birdspikes.net.au . Definitions \"We\" and \"us\" mean Bird Spikes Company. \"You\" means the person or organisation placing the order. \"Goods\" means the products you have ordered. Orders Placing an order is an offer to buy. That offer is accepted when we dispatch the goods, and that is when the contract is made. If we cannot supply something you have ordered we will tell you and refund you in full. Prices and payment Prices are shown in Australian dollars and are the amount you pay for the goods. Delivery, where it applies, is shown separately at checkout before you pay. Payment is due in full at checkout. We accept Visa and Mastercard through Stripe, and PayPal. We never receive or store your card details. If a payment is declined, the order is not placed and nothing is shipped. Delivery Delivery terms, costs and timeframes are set out on the shipping page and form part of these terms. Cancellations An order can be cancelled or changed only before it ships. Contact us within 12 hours of placing it. A non-refundable service and processing fee of 12.5% of the order applies to a cancellation. Returns Your rights if something is faulty, and our own change of mind policy, are set out on the refunds and returns page and form part of these terms. Use of the products Our products are supplied for you or your contractor to install. We do not install anything. Work at height carries real risk and is your responsibility to carry out safely or to have carried out by someone equipped for it. You are responsible for checking that what you fit is lawful and permitted where you are fitting it. In Australia, native birds are protected under state and territory wildlife laws, usually along with their nests and eggs. Approval may also be required for work on a heritage-listed building, strata or body corporate rules may apply, and a shared boundary fence may need your neighbour's agreement. Your consumer rights Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in these terms limits or excludes them. Where goods are not of a kind ordinarily acquired for personal, domestic or household use, and the law allows us to limit our liability for a failure to meet a consumer guarantee, our liability is limited to replacing or repairing the goods, supplying equivalent goods, or paying the cost of doing so. Governing law These terms are governed by the laws of New South Wales, Australia. If we cannot resolve a complaint between us, you can contact the fair trading or consumer affairs agency in your state or territory.",
    "url": "https://birdspikes.net.au/terms-and-conditions/"
  }
}