We currently only accept credit card payments, PayPal & Crypto currency. More payment methods will be added in the future.

All of our prices are displayed in $AUD.

• AUSTRALIA: Free delivery 5-7 days

OUR DELIVERY PARTNERS

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

We are a “online supplier”, with no physical shop or premises. In this way, we are able to pass our considerable savings directly to you.

We will gladly Refund or Exchange an item if:

• The item is faulty
• The item is not the same as the description or as shown or advertised
• The item does not perform as per the manufacturers intention

You may not be entitled to a Refund or Exchange if:

• You have changed your mind and no longer require the item
• You decide you cannot afford the item
• You found the item cheaper elsewhere
• The style, colour, or size is not suitable
• You were responsible for the fault
• All refund requests MUST be accompanied with an original receipt or other proof of purchase.
• Please feel free to discuss our policy with our Manager prior to purchase.

Note that measurements quoted on our website and affiliated sites and social media channels are subject to slight variances, when purchasing items measure all items to ensure they fit your space.

Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.

If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day.

Support Team: admin@customersupport.care

FREE SHIPPING

Please allow 5 – 7 days to arrive (after  24-48 hours processing and handling – with the exception of weekends and holidays)

Most of the time our product will arrive a lot quicker, but we want you to be aware this is out of our control!

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped.

For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If your tracking information states that your package was delivered and you have not received it.

You must ADDRESS THIS WITH YOUR LOCAL POST OFFICE / COURIER OFFICE with the tracking details you have on hand. We do not hold responsibility for packages that state to be delivered.

If you have any other questions, please contact us at theteam@customersupport.care

Seller refers to the website owner – the person to whom the order for the purchase has been given.

Buyer refers to the person or organisation placing the order.

Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.

Payment

All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped.

The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and American Express.

We also accept Paypal as a form of payment.

Shipping Policies

Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally or on rush orders. Offer for Free Shipping does not apply to any orders shipped outside of the country.

Additional shipping will be charged for orders shipped outside of country. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.

More detailed information on our shipping policies is available here: click here

Refund/Return Policy

Items are entitled to be refunded or retuned if the buyer notifies the seller within 30 days of the date of purchase.

The buyer must contact the seller by email: theteam@customersupport.care or through the customer account page on the website where a return can be processed. Not all merchandise is returnable. Shipping charges incurred for returned merchandise is the responsibility of the buyer.

Please see our return policy for more detailed information: click here

Cancellation

An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.

Complaints

Any complaints about items or the seller should be submitted to our support team. Please email: theteam@customersupport.care. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Any dispute arising out of such use of the website is subject to the laws of the site owner’s state.

These billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.

Thank you for shopping – if you are not 100% satisfied with your purchase, we’re here to help.

Customer Support

Customer Support is available 24/7 at theteam@customersupport.care

We do our very best to respond to support emails within 48 hours.

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours.

A 12.5% service and processing fee applies on all cancellations.

Once the packaging and shipping process has started, it can no longer be cancelled.

Return Policy

Our products can be returned within 14 days of the original purchase of the product. Customer will be responsible for the additional fee for returning the products.

Your Refund

Your refund will be processed 24-48 hours after receipt of the returned item

Refunds may be held in credit against your account for future purchases if requested or directly refunded via the original mode of payment (ie your credit card or Paypal account)

• Via PayPal, customer to receive refund within 7  business days, starting from the day which the issue has been received.
• Via credit card (applicable only to customers who purchased via credit card), customer to receive refund within 7-10 business days, and varies upon policies of each card holder’s banks.

You can return your product anytime within 14 days for an exchange or refund (not including the product handling & shipping fee) subject to the following conditions.

To be eligible for a return, please make sure that:

• The product was purchased within the last 14 days.
• The product is unopened, in its original packaging.
• You have the receipt, order confirmation or proof of purchase
• We are unable to accept returns of purchases made from third-party retailers.
• Products that do not meet these criteria will not be considered for return.

Items must be shipped back to the Regional Office & Warehouse (see address at bottom of this page)

Sale Items

Unfortunately, items purchased on sale or with a discount code cannot be refunded. Only regular price items can be refunded.

Damaged Items

If you receive a damaged product, please notify us immediately.

Contact Us

If you have any questions about our returns and refunds policy, please contact us at theteam@customersupport.care

ADMINISTRATION
SYDNEY
1 Buckingham St, Suite 12, Surry Hills, NSW, 2010

REGIONAL OFFICE & WAREHOUSE
SOUTH EAST ASIA
33/22 Lamlaung Resort | Moo 3, T.Lampakbea Banlaem Phetchaburi 76000 Thailand

Phone: +66 (0) 98 391 3877