Terms & Conditions
Last updated 15 October 2026.
Who you are contracting with
BuyFactory Direct Pty Ltd, trading as Bird Spikes Company. Contact: theteam@birdspikes.net.au.
Definitions
"We" and "us" mean Bird Spikes Company. "You" means the person or organisation placing the order. "Goods" means the products you have ordered.
Orders
Placing an order is an offer to buy. That offer is accepted when we dispatch the goods, and that is when the contract is made. If we cannot supply something you have ordered we will tell you and refund you in full.
Prices and payment
Prices are shown in Australian dollars and are the amount you pay for the goods. Delivery, where it applies, is shown separately at checkout before you pay.
Payment is due in full at checkout. We accept Visa and Mastercard through Stripe, and PayPal. We never receive or store your card details. If a payment is declined, the order is not placed and nothing is shipped.
Delivery
Delivery terms, costs and timeframes are set out on the shipping page and form part of these terms.
Cancellations
An order can be cancelled or changed only before it ships. Contact us within 12 hours of placing it. A non-refundable service and processing fee of 12.5% of the order applies to a cancellation.
Returns
Your rights if something is faulty, and our own change of mind policy, are set out on the refunds and returns page and form part of these terms.
Use of the products
Our products are supplied for you or your contractor to install. We do not install anything. Work at height carries real risk and is your responsibility to carry out safely or to have carried out by someone equipped for it.
You are responsible for checking that what you fit is lawful and permitted where you are fitting it. In Australia, native birds are protected under state and territory wildlife laws, usually along with their nests and eggs. Approval may also be required for work on a heritage-listed building, strata or body corporate rules may apply, and a shared boundary fence may need your neighbour's agreement.
Your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in these terms limits or excludes them.
Where goods are not of a kind ordinarily acquired for personal, domestic or household use, and the law allows us to limit our liability for a failure to meet a consumer guarantee, our liability is limited to replacing or repairing the goods, supplying equivalent goods, or paying the cost of doing so.
Governing law
These terms are governed by the laws of New South Wales, Australia. If we cannot resolve a complaint between us, you can contact the fair trading or consumer affairs agency in your state or territory.